Terms and conditions
Welcome to Aurora Global
Thank you for choosing Aurora Group. This document outlines the Terms and Conditions (the "Terms") which you agree to when using our services. Please read these Terms carefully before accessing or using our services.
For the purposes of these Terms, "Aurora Group" refers to Aurora Global Holdings Limited, a company incorporated and operating in Hong Kong; Aurora Global Limited, a company incorporated and operating in Bulgaria; and Aurora Group Platforms LLC, a company incorporated and operating in Wyoming, United States.
By using any service provided by Aurora Group, you acknowledge and agree that your interaction may be with either entity and consent to these Terms as applicable to your dealings with both. These Terms govern your use of the Aurora Group platform, accessible via https://www.agency-aurora.com and https://vantage.agency-aurora.com, including its mobile, tablet versions, and any other version accessible via desktop, mobile, tablet, or other devices.
In these Terms, "platform" refers to the Aurora Group platform; "we", "us", "our", and "Aurora Group" collectively refer to Aurora Global Holdings Limited, Aurora Global Limited, and Aurora Group Platforms LLC; and "user", "customer", "client", "you", and "your" refer to you, the user of Aurora Group.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR OBTAINING ANY SERVICE OR INFORMATION FROM THE PLATFORM.
1. Acceptance of terms
By registering and using the platform, you agree to be bound by this agreement. If you do not agree to the terms of this agreement, you must not use the platform and stop using the service immediately. We may modify this agreement from time to time, and such modification will be effective when posted on the platform or website. You agree to be bound by any modification of these terms when you use Aurora Group after such modification is posted; therefore, it is important that you review this agreement regularly.
You represent and warrant that your use of the platform does not violate any applicable law or regulation. Aurora Group may, in its sole discretion, refuse to offer the services to any user and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the service and the platform is revoked in such jurisdictions.
The platform may only be used in compliance with these terms and all applicable local, state, national and international laws, rules and regulations.
By registering and using the platform, you represent and warrant that you have the full right, power and authority to enter into this agreement and to fully perform all of your obligations hereunder. You further represent and warrant that you are under no legal disability or contractual restriction that prevents you from entering into this agreement.
2. Account
If you register on the platform, you will be asked to choose a password and may be asked for additional information such as your name, email address, company name, registered address, and other relevant business information. You are responsible for maintaining the confidentiality of your password and account information, and are fully responsible for all activities that occur under your password or account.
You agree to (a) immediately notify Aurora Group of any unauthorized use of your account or any other breach of security, and (b) ensure that you log out of your account at the end of each session. You may never use another user's account without Aurora Group's prior authorization. Aurora Group will not be liable for any loss or damage arising from your failure to comply with this agreement.
By providing Aurora Group with your email address and phone number, you agree that we may use your email address to send you notifications and important communications about our services. If you do not wish to receive these communications, you may opt out by using the "unsubscribe" option in emails or by contacting us.
Users may cancel their accounts at any time and for any reason by following the instructions on the platform or by sending us a request through our contact information. Such cancellation will only result in the deletion of the account and the removal of personal data in accordance with our Privacy Policy and applicable data protection laws.
Aurora Group reserves the right to immediately terminate your account or your access to the platform and to terminate this agreement unilaterally, with or without notice, and without liability to you, if Aurora Group believes that you have breached any of these terms, provided false or misleading information, or interfered with any other party's use of the platform or the service.
3. Client Verification and Compliance
3.1 Know Your Business (KYB) and Identity Verification
Aurora Group reserves the right to request, at any time and at its sole discretion, verification documentation from any user, including but not limited to: company registration certificates, proof of registered address, identification documents of directors or beneficial owners, proof of source of funds, and any other documentation Aurora Group deems necessary for the purposes of verifying a user's identity, business legitimacy, or compliance status.
Failure to provide requested documentation within a reasonable timeframe may result in the suspension or termination of the user's account and the withholding of any funds until satisfactory verification is completed.
3.2 Sanctions and Regulatory Compliance
Aurora Group is committed to compliance with all applicable sanctions laws and regulations, including but not limited to those administered by the Office of Financial Sanctions Implementation (OFSI) in the United Kingdom, the Office of Foreign Assets Control (OFAC) in the United States, the European Union, the United Nations, and any other relevant jurisdictional authority.
You represent and warrant that you are not, and that no person or entity with a beneficial interest in your account is: (a) listed on any applicable sanctions list; (b) located in, incorporated in, or operating from a country or territory that is the subject of comprehensive sanctions; (c) owned or controlled by, or acting on behalf of, any person or entity described in (a) or (b); or (d) otherwise the target of any applicable sanctions.
Aurora Group reserves the right to screen all users, transactions, and associated wallet addresses against applicable sanctions lists and to refuse, block, freeze, or return any funds where Aurora Group identifies a potential sanctions risk or regulatory concern.
3.3 Transaction Screening
Aurora Group may, at its sole discretion, implement transaction monitoring and screening tools, including blockchain analytics and Know Your Transaction (KYT) solutions, to assess the risk profile of incoming and outgoing transactions. Aurora Group reserves the right to reject, delay, or return any transaction that it considers, in its sole discretion, to present an unacceptable risk, including but not limited to transactions involving funds with exposure to sanctioned entities, illicit activity, or high-risk sources.
3.4 Cooperation with Authorities
Aurora Group may disclose user information, transaction records, and account details to law enforcement agencies, regulatory authorities, or other governmental bodies where required by law, regulation, or legal process, or where Aurora Group considers such disclosure necessary to comply with its legal obligations, protect its rights, or prevent financial crime.
3.5 User Obligations
You agree that you will not use the platform or any services provided by Aurora Group for the purpose of money laundering, terrorist financing, sanctions evasion, fraud, or any other unlawful activity. You agree to cooperate fully with any verification or compliance requests made by Aurora Group. Any breach of this section shall constitute a material breach of these Terms and may result in immediate termination of your account, forfeiture of funds, and referral to the appropriate authorities.
By registering for and using the platform, you affirmatively represent and warrant that: (a) all funds used to top up advertising accounts or deposited into your Vantage Wallet are derived from lawful sources; (b) you are the beneficial owner of the funds or are duly authorised to use them on behalf of the beneficial owner; (c) you are not acting on behalf of any undisclosed third party in your use of the platform; (d) you will promptly notify Aurora Group if any of the representations in this section or in Section 3.2 cease to be accurate; and (e) you understand that Aurora Group relies on these representations in providing services to you and that any misrepresentation constitutes a material breach entitling Aurora Group to terminate your account, withhold funds pending investigation, and report the matter to the appropriate authorities.
4. Advertising Accounts
4.1 Access and Usage
Users will be able to use the advertising accounts provided by Aurora Group to publish advertising campaigns and top up those advertising accounts according to each user's budget. Advertising accounts will be available for different platforms such as Meta, TikTok, Snapchat, Google, and others as may be offered from time to time. Through their user accounts and our platform, users will be able to manage their advertising account top-ups, balances, invoices, and related services.
4.2 Account Identification and Data Source
All advertising accounts provided by Aurora Group are identified and tracked by two primary data points: (1) the Account Name assigned within the platform, and (2) the Unique Ad Account ID generated by the host network (e.g., Meta, TikTok, Google, Snapchat).
"Advertising Spend" is defined strictly as the monetary value of media inventory consumed by the Ad Account, as reported by the respective third-party advertising network. The user acknowledges that the third-party network's reporting serves as the sole and final source of truth for calculating Advertising Spend. In the event of a discrepancy between the user's internal tracking and the ad network's official reporting, the ad network's data shall prevail.
4.3 User Responsibilities
The user agrees to assume all responsibility for the advertising accounts and to respect the advertising policies established by the platform used to advertise. It is the sole and exclusive responsibility of the user that their advertising campaigns comply with all advertising policies of the relevant platform.
The user is solely and exclusively responsible for maintaining the balance of the advertising account and shall ensure that the account is topped up on time. Aurora Group is not responsible for paused ad campaigns or loss of performance as a result of insufficient account balance. Under no circumstances may the user resell or redistribute advertising accounts without Aurora Group's explicit written permission.
The user represents and warrants that the URLs, landing pages, and advertising content submitted to Aurora Group accurately reflect the content that will be displayed to end users. Any attempt to misrepresent, cloak, or substitute approved content with non-compliant content constitutes a material breach of these Terms and may result in immediate account termination and forfeiture of any remaining balance.
4.4 Commissions and Fees
Commission fees for advertising account top-ups are determined on a per-account basis and communicated to the client prior to account activation. Default commission rates may apply and are subject to adjustment depending on the platform, account type, volume, and any specific arrangements agreed between Aurora Group and the client. Aurora Group reserves the right to modify commission fees at any time, with the assurance that any changes will be communicated to the client in advance and will not apply retrospectively to top-ups processed prior to the change. The applicable commission rate for each account will be visible to the client through the Vantage platform.
4.5 Wallet Balances
Funds deposited into your Vantage Wallet or allocated to an advertising account are available for media buying immediately. Requests to withdraw unspent funds must be processed in accordance with the Refund Policy outlined in Section 12. Aurora Group reserves the right not to offer any type of credit to the user.
It is the user’s sole responsibility to monitor and verify the accuracy of their Vantage Wallet balance, advertising account balances, and all transaction records displayed on the platform. The user must review their balance promptly after each deposit, top-up, or transaction to ensure it has been correctly credited. If the user identifies any discrepancy between the amount deposited and the balance reflected on the platform, the user must notify Aurora Group immediately by contacting their assigned account manager or support@agency-aurora.com.
Aurora Group shall not be liable for any loss, damage, or claim arising from a discrepancy between the amount deposited by the user and the balance credited on the platform, where the user has failed to notify Aurora Group of the discrepancy within 14 days of the relevant transaction. The user acknowledges that the platform relies on third-party payment processors, blockchain networks, and webhook integrations that may, in certain circumstances, experience delays, processing errors, or temporary failures that affect the timing or accuracy of balance updates. While Aurora Group endeavours to ensure that all deposits are accurately reflected in a timely manner, it does not warrant that the platform will be free from technical errors or processing delays.
Any discrepancy reported within the 14-day notification period will be investigated by Aurora Group and, where a crediting error is confirmed, corrected within a reasonable timeframe. Aurora Group reserves the right to request transaction receipts, blockchain transaction hashes, or other evidence of payment to verify any reported discrepancy.
5. Subscriptions
Access to the platform and its services requires an active paid subscription. Subscription plans, pricing, and features are available and managed through the Vantage platform. By purchasing a subscription, the user agrees to pay the subscription fee applicable to the plan selected at the time of purchase, as displayed on the Vantage platform. Aurora Group reserves the right to introduce, modify, or discontinue subscription plans and pricing at any time, with changes communicated to affected clients in advance of their next billing cycle.
Subscriptions may include automatic recurring (monthly) payments. You authorize Aurora Group to renew your subscription and to charge you monthly on each billing date. The subscription will remain active until you cancel it or we terminate it. You must cancel your subscription before it renews to avoid the next billing period.
It is the user's responsibility to manage their subscription and billing date. No refunds can be given for any subscription charge. If a payment fails to renew the subscription, Aurora Group reserves the right to immediately limit advertising account access.
6. Payments
6.1 Fiat Payments
Subscriptions and top-ups for advertising accounts may be paid through Stripe or other payment processors as made available by Aurora Group. A processing fee may be applied to card payments, the details of which will be communicated prior to transaction completion. Clients are responsible for any transaction fees incurred.
6.2 Cryptocurrency Payments
Aurora Group may accept cryptocurrency payments, including but not limited to USDT and USDC on supported blockchain networks, as a method of funding advertising account balances. Cryptocurrency payments are subject to the following additional terms:
- Aurora Group reserves the right to screen all incoming cryptocurrency transactions using blockchain analytics tools and to reject, delay, or return any transaction that presents an unacceptable risk profile.
- Cryptocurrency deposited to Aurora Group's designated wallet addresses is considered received only upon confirmation on the relevant blockchain network and satisfactory completion of any applicable compliance screening.
- Aurora Group accepts no liability for funds frozen, seized, or rendered inaccessible by any stablecoin issuer (including but not limited to Tether or Circle), blockchain network, law enforcement agency, regulatory authority, or any other third party, regardless of the reason for such action.
- The user acknowledges that stablecoin issuers retain the ability to freeze or blacklist wallet addresses at the smart contract level, and that such actions are outside Aurora Group's control.
- In the event that Aurora Group's wallet is frozen, blacklisted, or otherwise restricted due to the actions of a stablecoin issuer or law enforcement, Aurora Group shall not be liable for any resulting delay, loss, or inability to access funds, including funds deposited by users unrelated to the cause of such restriction.
- Where cryptocurrency funds are returned or refunded, Aurora Group may return such funds in the original cryptocurrency, in an alternative cryptocurrency, or in fiat currency at Aurora Group's sole discretion, using the exchange rate prevailing at the time of return.
The user acknowledges and accepts that cryptocurrency funds deposited by multiple clients may be held in shared wallet infrastructure. As a result, the actions of third parties — including but not limited to other clients, stablecoin issuers, law enforcement agencies, or regulatory authorities — may affect the availability, accessibility, or liquidity of funds held in shared wallets, including funds belonging to users unrelated to the cause of any restriction. Aurora Group shall not be liable for any delay, loss, or inability to access funds arising from the actions of third parties affecting shared wallet infrastructure, and the user waives any claim against Aurora Group in respect of such events.
Aurora Group reserves the right to discontinue acceptance of cryptocurrency payments at any time without prior notice.
6.3 Payment Disputes
In the event of a payment dispute, Aurora Group reserves the right to freeze the client’s advertising account balance and may terminate cooperation immediately. Clients intending to dispute a charge must contact support@agency-aurora.com and can expect a response within 10 business days. Clients must not file a bank dispute or chargeback to retrieve unspent funds, as the service (credit delivery) has already been rendered. Filing a chargeback or bank dispute without first engaging Aurora Group’s dispute resolution process constitutes a material breach of these Terms and may result in immediate account termination and forfeiture of any remaining balance.
7. Cashback
Aurora Group's cashback system is designed to incentivize high advertising spends, offering a tiered cashback percentage based on the client's quarterly ad spend. The determination of cashback percentages and spending tiers will be agreed between Aurora Group and the client. Cashback is calculated based on the actual ad spend within a specified quarter, excluding any unspent balances.
The scheduling of cashback payments is aligned with the receipt of cashback funds from Aurora Group's suppliers, which typically occurs 2-3 months after the end of each quarter, though this period may vary. Aurora Group reserves the right to adjust cashback percentages as necessary, with any changes being communicated to the client in advance.
8. Intellectual Property and Licenses
The intellectual property rights to the platform and the content available on the platform belong exclusively to Aurora Group. Aurora Group gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the platform provided to you by Aurora Group as part of the services. This license is for the sole purpose of enabling you to use and enjoy the benefit of the services, in the manner permitted by these terms.
You may not copy, modify, distribute, sell, or lease any part of our services or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or you have our written permission.
9. Prohibited Activities
The user agrees not to use the platform and the services negligently, for fraudulent purposes or in an unlawful manner. In addition to any other prohibited activities set out in these Terms, the following are expressly prohibited:
- Using the platform or services for money laundering, terrorist financing, sanctions evasion, or any form of financial crime.
- Providing false, misleading, or fraudulent information during registration, account creation, or at any other time.
- Using the platform to advertise, promote, or facilitate illegal goods, services, or activities.
- Misrepresenting, cloaking, or substituting approved advertising content with non-compliant content.
- Reselling, redistributing, or sublicensing advertising accounts or platform access without Aurora Group's explicit written permission.
- Accessing, monitoring, reproducing, or distributing any content of the services using automated means without our express written permission.
- Taking any action that imposes an unreasonable or disproportionately large load on our infrastructure.
- Attempting to modify, decompile, disassemble, or reverse engineer any software used by Aurora Group.
- Circumventing, disabling, or interfering with security-related features of the services.
- Sending SPAM, harassing, abusive, defamatory, obscene, or otherwise illegal content.
- Distributing trojans, viruses, or other malicious software.
Aurora Group reserves the right to terminate your access immediately, with or without notice, and without liability to you, if Aurora Group believes that you have violated any of these terms.
10. Disclaimer
By using the platform and the services, you accept personal responsibility for the results of the use of the platform and our services. You agree that Aurora Group does not guarantee any results, profits or losses from advertising campaigns published through our services. The administration, performance, success or failure of advertising campaigns shall be the sole and exclusive responsibility of the users.
Aurora Group provides the platform on an "as is", "as available" basis and makes no promise that use of the platform will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our services for any reason beyond our control.
Aurora Group makes no warranty, representation, or guarantee that any third-party advertising platform (including but not limited to Meta, Google, TikTok, Snapchat, or any other network) will approve, maintain, or refrain from restricting or terminating any advertising account provided through the platform. Third-party advertising platforms operate independently and may, at their sole discretion, restrict, suspend, or permanently disable advertising accounts for any reason, including but not limited to policy violations, algorithmic review, or changes to their own terms of service. Aurora Group shall have no liability whatsoever for any action taken by a third-party advertising platform in respect of an advertising account, including any resulting loss of advertising spend, revenue, campaign data, or business opportunity. The user acknowledges that Aurora Group acts as an intermediary in providing access to third-party advertising infrastructure and does not control the policies, decisions, or operations of those platforms.
11. Limitation of Liability
To the maximum extent permitted by law, Aurora Group excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to:
- Any incorrect or inaccurate information on the platform.
- Any loss or damage resulting from your use or the inability to use the platform, including any inability to access funds held in cryptocurrency wallets.
- Any loss of profit, revenue, wasted expenditure, corruption or destruction of data.
- Any loss arising from the actions of third-party payment processors, stablecoin issuers, blockchain networks, wallet providers, or advertising platforms.
- Any loss arising from the freezing, blacklisting, seizure, or destruction of cryptocurrency assets by any stablecoin issuer, law enforcement agency, or regulatory authority.
- Any loss arising from the actions or omissions of third-party advertising platforms, including but not limited to the restriction or termination of advertising accounts.
- Any loss due to viruses or other malicious software.
Nothing in these Terms excludes or limits Aurora Group's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
12. Refund Policy
12.1 Definition of Delivery
For the purpose of transaction fulfilment, the "Service" is considered fully delivered and received the moment funds are credited to the client's Vantage Wallet or when the Ad Account Spend Limit is increased on the relevant ad platform.
12.2 Subscription Refunds
Subscription fees are not eligible for refunds. This includes both standard and comprehensive subscription options. Any payments made for subscriptions are final and non-refundable.
12.3 Ad Spend and Wallet Balance Refunds
Clients may request a refund of their unspent Ad Account Spend Limit or Vantage Wallet balance. The refundable amount is calculated as: Total Top-Up Amount minus Actual Advertising Spend, as determined by the relevant ad platform's reporting data.
12.4 Refund Process
Requests for refunds may be directed to the client’s assigned account manager, or submitted via support@agency-aurora.com or any other official Aurora Group support channel. Clients must not file a bank dispute or chargeback to retrieve unspent funds. Aurora Group commits to processing valid refund requests within 10 business days, although this may extend to 30 business days in exceptional cases due to supplier or processing delays. Clients are responsible for any transaction fees incurred during the refund process. Refunds will be issued to the original payment method where possible, or in the case of cryptocurrency payments, in the original cryptocurrency, an alternative cryptocurrency, or fiat currency at Aurora Group’s sole discretion using the exchange rate prevailing at the time of processing.
13. Confidential Information
Information provided by our customers through our services will be treated as confidential information and will be used solely for the purpose of providing our services. Aurora Group will protect such confidential information from disclosure to third parties by employing the same degree of care used to protect its own proprietary information.
Notwithstanding the foregoing, Aurora Group may disclose confidential information where required by law, regulation, legal process, or in response to requests from law enforcement or regulatory authorities, in accordance with Section 3.4 of these Terms.
14. User Content
Some features of the platform may allow users to provide content and information. The user retains the copyright or any other rights it may have on the content it provides. Aurora Group is not responsible for the accuracy, safety or legality of content posted by users. The user is solely and exclusively responsible for its content and the consequences of its publication.
By providing content through the platform, the user grants Aurora Group a worldwide, non-exclusive, royalty-free, fully paid right and license to host, store, transfer, display, perform, reproduce and modify the user's content for the sole purpose of providing the services.
15.Personal Data
Any personal information you post or submit in connection with the use of the platform will be used in accordance with our Privacy Policy, available at https://www.agency-aurora.com/privacy. Aurora Group retains transaction records, account data, and associated compliance documentation for a minimum period of six (6) years from the date of the relevant transaction or account closure, whichever is later, or such longer period as may be required by applicable law or regulation. This retention obligation survives termination of the user’s account and these Terms.
16. Account Suspension and Fund Holds
Aurora Group reserves the right to suspend, restrict, or terminate any user’s account and to place a hold on any funds in the user’s Vantage Wallet or advertising account balance, without prior notice, where Aurora Group reasonably believes that: (a) the user has breached or is breaching these Terms; (b) the user’s account or transactions present a compliance, sanctions, or financial crime risk; (c) Aurora Group has received a request or direction from a law enforcement agency, regulatory authority, or court of competent jurisdiction; (d) the user’s funds are or may be the proceeds of unlawful activity; or (e) a hold is necessary to protect Aurora Group, its clients, or third parties from loss or liability.
Where funds are held pursuant to this section, Aurora Group shall not be liable for any loss, damage, or delay arising from the hold, and the user shall have no claim against Aurora Group for interest, compensation, or consequential losses. Aurora Group will use reasonable efforts to notify the user of the hold and the reason for it, except where such notification is prohibited by law or would prejudice an ongoing investigation.
Aurora Group will comply with all lawful orders, directions, or requests from courts, law enforcement agencies, regulatory authorities, or other competent governmental bodies, including orders to freeze, withhold, surrender, or disclose funds, account information, or personal data. The user waives any claim against Aurora Group arising from Aurora Group’s compliance with such orders or requests, and acknowledges that Aurora Group may be prohibited by law from disclosing the existence or details of such orders to the user.
17. Indemnification
You agree to hold harmless, defend and indemnify Aurora Group, its officers, directors, employees, agents, and affiliates from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including reasonable legal fees, brought by third parties as a result of:
- Your breach of this agreement or any documents referenced herein.
- Your violation of any law, regulation, or the rights of a third party.
- Your use of the platform or services.
- Any advertising content you create, publish, or distribute through the platform.
- Any claim that your use of the services has caused damage to a third party.
18. Force Majeure
Aurora Group will not be liable for any failure to perform any obligation under this agreement if such failure is caused by the occurrence of any event beyond its reasonable control, including without limitation: internet outages, communications outages, fire, flood, war, act of God, pandemic, government action, regulatory action, sanctions enforcement, actions by stablecoin issuers (including but not limited to wallet freezing, token blacklisting, or fund destruction by Tether, Circle, or any other issuer), blockchain network disruptions, actions by third-party advertising platforms, and actions by payment processors or financial institutions.
19. Changes and Termination
We may change the platform and these Terms at any time, in our sole discretion and without notice to you. You are responsible for remaining knowledgeable about these Terms. Your continued use of the platform constitutes your acceptance of any changes. Furthermore, we may terminate this agreement with you at any time by notifying you in writing (including by email) or without any warning.
20. Assignment
This agreement and any rights and licenses granted hereunder may not be transferred or assigned by you, but may be assigned by Aurora Group without restriction.
21. Entire Agreement
This agreement together with the Privacy Policy and any other legal notices published by Aurora Group shall constitute the entire agreement between you and Aurora Group concerning and governing your use of the platform.
22. Right of Set-Off
Aurora Group may, at any time and without prior notice, set off any amounts owed to Aurora Group by the user (including but not limited to unpaid subscription fees, commission fees, chargeback costs, compliance costs, or any other sums due) against any funds held in the user’s Vantage Wallet, advertising account balance, or any other credit balance held by Aurora Group on behalf of the user. Aurora Group will notify the user of any set-off applied and provide reasonable detail of the amounts deducted and the basis for the deduction. The exercise of this right of set-off shall not limit any other rights or remedies available to Aurora Group under these Terms or at law.
23. Electronic Communications and Consent
By using the platform, you consent to receive communications from Aurora Group electronically, including via email, in-platform notifications, or messages sent through the Vantage platform. You agree that all agreements, notices, disclosures, and other communications that Aurora Group provides to you electronically satisfy any legal requirement that such communications be in writing. You further consent to the use of electronic signatures and agree that your acceptance of these Terms through the platform, your account registration, or your continued use of the services constitutes a valid and binding electronic signature. Any notice sent by Aurora Group to the email address associated with your account shall be deemed effective upon sending, whether or not actually received or read by you.
24. Frozen Wallet and Fund Recovery
In the event that any cryptocurrency wallet operated by Aurora Group is frozen, blacklisted, seized, or otherwise restricted by a stablecoin issuer, law enforcement agency, regulatory authority, or any other third party, Aurora Group is not obligated to advance, replace, or otherwise make available equivalent funds from its own reserves to affected clients. The user’s recourse in such circumstances is limited to their proportionate share of whatever funds are ultimately recovered or released from the affected wallet.
Where Aurora Group is required to forfeit, surrender, or otherwise relinquish a portion of frozen funds to a law enforcement agency, regulatory authority, court, or as part of any legal settlement or recovery process, Aurora Group reserves the right to allocate such losses to the specific client or clients whose funds or transactions gave rise to the restriction, or where specific attribution is not possible, to allocate losses proportionally across all clients with funds held in the affected wallet at the time of the restriction. Aurora Group will use reasonable efforts to notify affected clients of any such allocation and to provide a reasonable explanation of the basis for the allocation.
25. Limitation Period for Claims
Any claim, dispute, or cause of action arising out of or relating to these Terms, the platform, or the services must be commenced within twelve (12) months of the date on which the event giving rise to the claim first occurred. Any claim not brought within this period is permanently waived and barred, to the maximum extent permitted by applicable law. This limitation period applies to all claims regardless of the legal theory on which they are based, including contract, tort, negligence, strict liability, or any other basis.
26. Independent Parties
Nothing in these Terms shall be construed as creating a partnership, joint venture, employment relationship, franchise, or agency relationship between Aurora Group and the user. Neither party has the authority to bind the other or to incur any obligation on behalf of the other. The user acts solely as an independent party in its use of the platform and services, and Aurora Group acts solely as a service provider. Aurora Group is not an agent, partner, fiduciary, or trustee of the user or of any third party in connection with the services provided under these Terms.
27. Disputes
The user agrees that any dispute, claim or controversy arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation or validity thereof, shall be resolved by binding arbitration between the user and Aurora Group, provided that each party retains the right to bring an individual action in a court of competent jurisdiction.
In the event a dispute arises, the parties agree to submit their dispute to arbitration resolution before a reputable arbitration organisation as mutually agreed by the parties and in accordance with applicable commercial arbitration rules.
To the fullest extent permitted by law, you agree that you will not file, join or participate in any class action lawsuit in connection with any claim, dispute or controversy that may arise in connection with your use of the platform.
28. Governing Law and Jurisdiction
These Terms and Conditions are governed by and shall be construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China. The courts of Hong Kong shall have exclusive jurisdiction over any dispute, controversy or claim relating to these Terms or Aurora Group's services.
Use of the Aurora Group platform is unauthorised in any jurisdiction that does not give effect to all provisions of these Terms.
29. Severability
If any part of these Terms is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of these Terms at any time does not waive our right to enforce the same or any other provision(s) in the future. Any rights not expressly granted herein are reserved.
30. Survival
The following provisions shall survive the termination or expiration of these Terms and any related agreement between the user and Aurora Group, for any reason: Section 3 (Client Verification and Compliance), Section 11 (Limitation of Liability), Section 13 (Confidential Information), Section 15 (Personal Data, including data retention obligations), Section 16 (Account Suspension and Fund Holds), Section 17 (Indemnification), Section 22 (Right of Set-Off), Section 24 (Frozen Wallet and Fund Recovery), Section 25 (Limitation Period for Claims), Section 26 (Independent Parties), Section 27 (Disputes), Section 28 (Governing Law and Jurisdiction), and this Section 30 (Survival). Any obligations that by their nature should survive termination, including but not limited to obligations relating to compliance cooperation, data retention, confidentiality, intellectual property, and limitation of liability, shall also survive.
31. Contact Information
If you have questions or concerns about these Terms, please contact us:
Aurora Group
Hong Kong Registered Office
Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
United States Registered Office
30 N Gould St Ste R, Sheridan, WY 82801, United States
Bulgaria Registered Office
Ground Floor, 48 Vitosha Boulevard, Sofia, 1000, Bulgaria